Cancellation, Return & Refund Policy
Last Updated: 6 October 2026
At Stye in Saarees by Saritha, we carefully inspect and pack products before dispatch. To protect our customers and prevent misuse of the return process, we generally do not accept returns or exchanges for change of mind, personal preference, colour preference, size preference, or simply because the customer does not like the product after delivery.
Please read this policy carefully before placing an order.
1. No General Return or Exchange
All purchases are considered final once the order has been processed and dispatched.
We do not generally accept returns or exchanges for reasons including:
Change of mind.
Customer preference.
Colour preference.
Difference in appearance due to screen/display settings.
Minor variations in colour, print, texture or weave.
Customer ordering the wrong product.
Customer ordering the wrong size, where applicable.
The product not looking exactly as expected from photographs.
Personal dislike or preference after delivery.
Minor variations that are natural characteristics of the fabric or product.
We therefore strongly recommend that customers carefully review the product photographs, description, specifications and other available information before placing an order.
2. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or materially different from the product ordered, please contact us at styleinsaares@gmail.com as soon as possible after delivery.
We will review the complaint and may request:
Order details.
Photographs of the product.
Photographs of the outer packaging.
A clear video showing the issue.
An unboxing video, where available.
Other information reasonably required to verify the claim.
After verification, we may, where appropriate, provide a replacement, refund or another suitable resolution.
The final resolution will depend on the nature of the issue and the results of our verification.
3. Unboxing Video
For your protection and ours, we strongly recommend recording a continuous, clear unboxing video from the sealed package until the product is fully opened.
The video should clearly show:
The unopened package.
The shipping label.
The condition of the package.
The product being removed from the package.
The complete product and any issue found.
An unboxing video may help us investigate claims relating to missing, damaged or incorrect products.
However, the absence of an unboxing video does not automatically determine whether a legitimate complaint will be considered. We may use other available evidence to assess the issue.
4. Conditions for Approved Returns
Where a return is approved by us, the product must generally:
Be unused and unworn.
Not have been washed, altered or damaged.
Be in its original condition.
Include original packaging, tags and accessories where applicable.
Not contain stains, marks, perfume, makeup or other signs of use.
Be returned using the instructions provided by us.
We reserve the right to refuse a return where inspection reasonably establishes that the product has been used, altered, damaged after delivery or does not meet the applicable return conditions.
5. Return Approval Required
Customers must not send products back without first contacting us and receiving return instructions.
Unauthorized returns may not be accepted or processed.
If a return is approved, we will provide the applicable return instructions and address.
6. Cancellation of Orders
Customers may request cancellation before the order has been processed or dispatched.
Once an order has been processed or dispatched, cancellation may not be possible.
To request cancellation, contact us as soon as possible at:
styleinsaares@gmail.com
If cancellation is approved, the applicable refund will be processed according to this policy.
7. Refunds
If a refund is approved, it will generally be processed to the original payment method used for the transaction.
The time taken for the amount to appear in your bank account, card account, UPI account or other payment method may depend on the relevant bank, payment gateway or financial institution.
We are not responsible for delays caused by banks or third-party payment providers.
8. Refunds for Approved Defective, Damaged or Incorrect Orders
Where we verify that a product is damaged, defective or materially incorrect and a refund is determined to be the appropriate resolution, the eligible amount will be refunded according to the circumstances of the case.
The refund may be subject to verification of the returned product, where a return is required.
9. Products Damaged After Delivery
We are not responsible for damage caused after delivery due to:
Improper handling.
Washing or cleaning.
Alteration or tailoring.
Ironing or storage issues.
Staining.
Accidental damage.
Normal wear and tear.
Any other customer-related handling.
Such products may not be eligible for return or refund.
10. Natural Product Variations
Sarees may have minor variations in colour, weave, texture, print, embroidery or finishing.
Such variations may occur due to manufacturing processes, traditional weaving, handwork, fabric characteristics, lighting or photography.
Minor variations that do not materially affect the product are not normally considered defects.
11. Delivery Refusal
Customers are requested not to refuse delivery solely because they have changed their mind or no longer want the product.
Refusing delivery does not automatically qualify the order for a refund.
Any refund arising from a refused or undelivered shipment will be considered according to the circumstances of the order and applicable law.
Additional shipping or return-to-origin charges may apply where permitted.
12. Fraud Prevention and Verification
To protect customers and our business from fraudulent or abusive claims, we may verify return, replacement and refund requests.
We may review order information, delivery records, photographs, videos, packaging condition, courier records and other relevant information.
Where we reasonably suspect fraud, misuse or repeated abuse of the return/refund process, we may take appropriate action permitted by law.
13. No Refund for Unauthorized Returns
Products returned without prior approval or without following our return instructions may not be accepted.
Customers should contact us before sending anything back.
14. Contact Us
For cancellation, return or refund-related questions, please contact:
Stye in Saarees by Saritha
Email: styleinsaares@gmail.com
Business Address:
C/o Jayalakshmi Auto Sale Corporation
Gopal Reddy Road, Governorpeta
Vijayawada – 520002
Andhra Pradesh, India
Website: styleinsaares.com
15. Policy Changes
We may update this Cancellation, Return & Refund Policy from time to time.
Any updated version will be published on our website with the revised “Last Updated” date.
By placing an order on our website, you acknowledge that you have read and understood this policy.